Refund policy

1. EVENTS

Event Refunds

Refunds for an event will only be provided if the event is canceled by the organization.

If a Member is unable to attend the event for any reason, the amount paid may be converted into a gift card for future events, according to the following conditions:

  • Before the registration deadline: A gift card will be issued for 100% of the value of the purchased event.
  • After the registration deadline: A gift card will be issued minus the costs already incurred by the organization.
  • After the registration deadline and for events with a full participant limit: The gift card will be issued only if a replacement can be found.
  • Within 72 hours of the event: The amount paid will be considered completely forfeited.

The refund gift card is personal and non-transferable. It can be used within one year from the date of issuance and does not include the cost of the Member Card.

Rain Insurance Gift Card

Special Stages events take place as scheduled, unless extreme weather conditions that compromise road safety occur.

In the case of confirmed adverse weather conditions and if you decide not to participate, you can receive a gift card for the value of the event to use for purchasing other events within one year from the date of issuance. The gift card will be issued only if you decide not to participate due to confirmed rain conditions.

2. PRODUCTS

2.1 Return Policies

We do not offer returns or exchanges, but if you encounter problems with your order, please contact us at info@specialstages.it.

2.2 Refunds

Refunds are available only for defective or damaged items. If you receive a defective or damaged product, please contact us at info@specialstages.it with photos of the product.

2.3 Member Card, Roadbook, and Merchandise

Refunds for Member Cards, roadbooks, and merchandise are available only for defective or damaged items. Contact us at info@specialstages.it with photos of the product in case of issues.

3. RETURN POLICIES

Claims for incorrectly printed, damaged, or defective items must be made within 30 days of receiving the product. For packages lost in transit, claims must be made within 30 days from the estimated delivery date.

Return Address

Items must be returned to Printful. If you provided an incorrect address, the shipment will be returned to us, and you will be responsible for the cost of reshipping once a correct address is confirmed.

Unclaimed Shipments

Unclaimed shipments will be returned to our facility. You will be responsible for the cost of reshipping (if applicable).

Orders returned due to an incorrect address or unclaimed will be donated to charity.

Returns and Size Exchanges

We do not offer returns or size exchanges. If the product size is not suitable, place a new order choosing the correct size based on the measurements of one of your items.

Defective/Damaged Product

We apologize if the product received is damaged. Contact us at info@specialstages.it within a few weeks with photos of the product and the order number. We will respond as soon as possible to resolve the issue.

EU Consumers

According to Article 16, letters (c) and (e), of Directive 2011/83/EU, the right of withdrawal does not apply to:

  • Goods made to the consumer’s specifications or clearly personalized;
  • Sealed goods which are not suitable for return due to health or hygiene reasons once they have been unsealed. We reserve the right to refuse returns at our discretion.