Refund policy

1. EVENTS

EVENT REFUNDS
Reimbursement of the direct event to the purchaser is made only if the event itself is canceled by the organization.
If the Member cannot participate in the event, for any reason, the amount paid can be exchanged for a gift card for the purchase of future events in the following ways:

In case of communication before the closing of registrations, a voucher of 100% of the value of the event purchased will be provided
In case of communication after the closing of the registrations, a voucher will be issued by subtracting the expenses already incurred by the organization from the amount paid
In the event of communication after the closure of registrations for an event for which the limit of participants has been reached, a voucher will only be provided if it is possible to find a substitute for participation
In case of communication within 72 hours of the event, the amount paid is to be considered totally lost.

The reimbursement voucher issued is personal, therefore it cannot be transferred to other Members. The redemption voucher can be used within one year of its issue.
The refund voucher issued will not include the cost of the Member Card.

RAIN INSURANCE GIFT CARD

The Special Stages events always take place, in any weather condition that allows normal and safe road traffic.
However, if there are confirmed bad weather conditions during the event and you have chosen not to participate, you will be able to recover the event fee paid in the form of a Gift Card.
Special Stages will issue you a voucher equal to the value of the purchased event to be used to purchase other events within one year of the release date.
The voucher will be issued only if the participant decides not to attend the event, in case of rain conditions they will be confirmed and effective.

2. PRODUCTS

2.1 RETURN POLICIES We do not offer returns or exchanges, but if there is something wrong with your order please let us know by contacting us at info@specialstages.it

2.2 DO YOU OFFER REFUNDS? We only offer refunds for defective or damaged items. If you have received a defective or damaged product, contact us at info@specialstages.it with photos.

2.3 MEMBER CARDS, ROADBOOKS AND MERCHANDISE (CLOTHING, ACCESSORIES, COVERS, ETC)
We only offer refunds for defective or damaged items. If you have received a defective or damaged product, contact us at info@specialstages.it with photos.

3. RETURN POLICIES

Any claims for misprinted/damaged/defective items must be made within 30 days of receiving the product. For packages lost in transit, all claims must be filed no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Return address is Printful.

WRONG ADDRESS
If you have provided an insufficient address to the courier, the shipment will be re-shipped to our facility. You will be responsible for reshipping costs once we have confirmed an updated address with you (if and as applicable).

UNCLAIMED
Shipments that are not claimed are returned to our facility and you will be responsible for the cost of a reshipment to yourself (if and as applicable). Any orders returned due to incorrect shipping address or failure to claim shipment, not available for reshipment, they will be donated to charity.

RETURNS AND SIZE EXCHANGE
We do not offer returns or size exchanges. If you consider the product to be of an unsuitable size, order the right one again, taking care to measure your garment well and buying the closest size.

I HAVE RECEIVED A DEFECTIVE/DAMAGED PRODUCT, WHAT SHOULD I DO?

We are truly sorry if the product you have ordered has arrived damaged. To help us solve the problem quickly, write to info@specialstages.it within a few weeks with photos of the product, the order number and any other details that may be useful. We will reply as soon as possible to find a solution

EU CONSUMERS
Pursuant to Article 16, letters c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for:1. the supply of goods made to measure for the consumer or clearly personalized;2. sealed goods that have been opened after delivery and are therefore not suitable for return for hygiene or health protection reasons, therefore we reserve the right to refuse returns at our discretion.