Shipping policy
Shipping Policy
Our Shipping Policy was last updated on 05/10/2023
Interpretation and definitions
Interpretation
Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or plural.
Definitions
For purposes of this Disclaimer:
- "Company" (referred to as "the Company", "We", "We", or "Our" in this Disclaimer) refers to Special Stages Car Club
- "Goods" refers to items offered for sale on the Service.
- "Orders" means a request by you to purchase goods from us.
- "Service" yes refers to the website.
- "Website" refers to www.specialstages.it, accessible from www.specialstages.it
- "You" means the person accessing the Service, or the company or other legal entity on whose behalf person accesses or uses the Service, as applicable.
Thank you for visiting and shopping at www.specialstages.it. The following terms and conditions constitute our shipping policy.
Domestic Shipping Policy
Shipping Processing Times
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there is a significant delay in shipping your order, we will contact you by email or telephone.
Shipping rates and delivery estimates
Shipping costs for your orders will be calculated and displayed at the time of payment.
● Shipping method: Fast Delivery Italy and Europe
Shipping costs: Calculated at checkout
Estimated delivery time: 6-8 working days
● Shipping method: Fast International Delivery
Shipping costs: Calculated at checkout
Estimated delivery time: 10-20 working days
Customs duties and taxes: To be paid by the customer
Special Stages Car Club ships to addresses in Italy, Europe and internationally.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has been shipped containing your tracking numbers. The tracking number will be active within 24 hours. If you have any questions about this topic or about shipping, write to info@specialstages.it.
Customs, Duties and Taxes
Special Stages Car Club is not responsible for any duties and taxes applied to Your Order. All expenses imposed during or after shipment are the responsibility of the customer (tariffs, taxes).
A customs fee may apply to international orders. However, taxes are not under our control and vary for each country, so consult your local customs office directly to check if they apply duties and taxes.
My order should have arrived, but it's late. What should I do?
Before contacting us, check the following:
- Check the shipping confirmation email for any errors in the delivery address;
- Check with your local post office;
- Ask your neighbors if the courier has left the package with one of them. If the address was correct and the courier did not leave the package either at a post office or with a neighbour, write to info@specialstages.it indicating the order number. If you have found an error in the delivery address we can send you a replacement order, but this will be at your expense
I have received a faulty/damaged product, what should I do?
We are truly sorry if the product you have ordered has arrived damaged. To help us solve the problem quickly, write to info@specialstages.it within a few weeks with photos of the product, the order number and any other details that may be useful to us. We will reply as soon as possible to find a solution
Contact us
If you have any questions about this shipping policy, you can contact us:
● By visiting this page on our website: https://specialstages.it/policies/contact-information
● By emailing us: info@specialstages.it